Note: connecting Verifone vx805, 810

Registered: Fri Aug 27, 2010 9:46 am

Messages: 67

From: Krasnodar region

Hello!

A couple of times I came across issues connecting bank keyboards (terminals) verifone vx805, 810 and decided to write a couple of lines (maybe someone will need it).

Everything is installed on Windows CE 4.2

1. Connection via com.

The DLLs from Shtrikh-M, which come with the RMK, work best. Those who give money to the bank work crookedly. The Dlls are located in the SC552 folder (dll.zip file).

In addition, it is necessary to emphasize that in the assumptions of RMK up to 1000, payment with cards is implemented better: after selecting a payment, a window appears with touch buttons for selecting the type of card, press and enter the card, and in assumptions after 1000, after selecting a payment, a window appears, scan map, then select the map type using the arrows, then enter something else. In the second option, there is a systematic problem that after completing the first card payment, it is more problematic to make the second one, since the payment program freezes and does not load. Only a reboot (cold or warm) helps.

When you plug the cord from the terminal into the minipos, look at which port.

The Com port number through which the terminal will operate is written in the terminal settings file (tlv extension). This file can be viewed and edited using a special utility (TLV.zip editor).

The TLV file must be provided by the bank; it contains the merchant number, terminal number, installation address, connection method, etc.

It is more ergonomic to copy the TLV file to the SC552 directory. Run loadparm.exe, located in the same folder, go to the Maintenance menu section, select it and enter the password 878787, after which load the parameters.

a) If everything turns out to be correct, the program will return to the initial window or basically close. This is wonderful. Run loadparm.exe again and start reconciling the results. If everything is successful, you will also realize this, but if it writes an inaccuracy, the terminal is incorrect or something is wrong with the settings

terminal, then you need to check the settings on the terminal itself.

b) if, after loading the terminal, the terminal is not connected, then you also need to check the settings on the terminal itself.

To enter the terminal menu, one of the following methods works:

1. press the cancel key X and then soon the number 2, the password entry field should appear - 844747746.

2. Press the F2 + F4 key at once, a menu will open where at the bottom next to F4 there will be Restart - select it. When you reboot the terminal, in addition, next to the F4 button, the settings message will appear - press F4 and you need to enter the password 1@@66831 (@ is the small round button at the top under the display in the middle)

Select a section from the menu:

for situation answer A:

Most of the trouble is because of the keys. You need to go to the Keys menu and delete the PIN and MAC keys. Exit the menu and reboot the terminal. From the SC552 folder we delete all files except the 4 initial dlls, tlv and exe. We repeat the procedure for loading parameters.

Everything must be received.

for situation answer B:

In the terminal settings, select the method of connecting to the PC Com port. Reboot the terminal. From the SC552 folder we delete all files except the 4 initial dlls, tlv and exe.

We repeat the procedure for loading parameters. Everything must be received.

If the reconciliation of the results via Loadparm goes well, we set it up further.

In RMK we allow payment, for example, by type 2, in the equipment tab Setting up payment systems - for example, on the contrary, Sberbank selects at the time when it is used (by type 2) and at the bottom we put a checkmark to reconcile the results.

We are trying to pay something. There may seem to be an inaccuracy. The terminal is incorrect or something like that. It is likely that the terminal is blocked by the bank as unused.

To unblock, you need to call the bank and tell the merchant’s number, which can be found in the TLV file.

In theory, that's all.

2. But we haven’t been able to solve the USB connection yet.

If anyone can advise, I will be grateful.

Source: avtomatizacia.shtrih-m.ru

How to reboot a POS terminal | Video instructions | TEHPOS

Non-cash payments for goods and services are already a familiar attribute of the life of a modern person. Many Russians today practically do not use cash when making purchases. They prefer to keep their personal funds in a card account and to pay by bank card.

The holder of the “plastic” does not need to worry about the risk of theft or loss of banknotes, and if the credit card is lost, it can be easily blocked and restored. Among the many advantages of paying by card are discounts and accumulation of bonuses for the purchase of goods and services of certain categories.

Cause

Unfortunately, all the indisputable advantages of payment plastic are sometimes overshadowed by a nuisance - the inability to complete a transaction. Money is not debited from the cardholder’s account or is withdrawn and “freezes” and does not reach the trading organization’s account due to a malfunction of the terminal.

The fact is that the connection between terminal devices and processing centers of banks in the vast majority of cases is carried out through cellular communications, which is a vulnerable point in the operation of terminals. It is imperfect, despite its almost 20-year history of development. The growth in the number of mobile devices and Internet users is outpacing the expansion of cellular communication resources. Mobile phone owners are very familiar with connection interruptions when the network is overloaded. Cellular operators regularly notify about possible problems during periods of peak load - in the evenings and on weekends. Also, the quality of communication is negatively affected by weather disasters (thunderstorm, hurricane wind, etc.).

Consequences

If a payment transaction through a terminal usually takes no more than one minute, then in case of problems with the connection, the buyer may be “stuck” at the checkout for a long time.

A loss of mobile communication during payment through a POS terminal can lead to two situations:

1. The machine will not be able to complete the transaction. The cashier will simply cancel the cashless payment transaction. And the buyer will have to pay with banknotes, if he has them with him. This is the best case scenario for a bad event.
2. It’s worse when a faulty terminal issues a check with the text that the transaction was rejected, but the owner of the “plastic” immediately receives an SMS notification that funds have been debited from his account. The trading organization has not received money for the goods, so it cannot release it to the buyer.

What to do?

The problem is solvable, the money will still be returned. But there is no point in arguing with the cashier; he is certainly not to blame for the incident.

First, you need to ask the sales employee to restart the device to resume communication with the bank's processing center. Information about transferring money from a credit card may simply not have had time to reach the terminal, so a check “came out” with a refusal. After a successful restart, you should swipe the card (can be the same one) through the machine and try to withdraw exactly 1 ruble from the account. Most often, the method works, and the client receives a message about the return of the amount for the problematic transaction to the bank card account.

If unsuccessful, another method must be used - the cashier must make a “closing of the day”. This operation should help; according to statistics, its effectiveness is 80%. In other cases, there is nothing else left to do but contact your issuing bank with a request for a refund of the incorrect transaction. The credit institution will contact the acquiring bank and sort out the situation. The money will be returned no later than a month.

Adviсe

It is impossible to say exactly when the terminal will malfunction when paying with a credit card in a store. But knowing what factors influence the quality of the Internet connection, it is not difficult to guess when the probability of such an event is maximum. Therefore, it is not recommended to pay with a card at point-of-sale terminals during periods of peak network load (weekends, holidays, evening hours) and during extreme weather events.

Payers may encounter another unpleasant issue related to servicing through a POS terminal. Sometimes sellers refuse customers to return goods paid for with a bank card, since after acquiring, it is supposedly impossible to return the money. But this is not so, today, the cashier must simply set a special command on the terminal.

The possibility of deception on the part of the seller cannot be excluded when he intentionally or mistakenly enters an amount greater than the cost of the product or service. Having received a cash receipt, you should not immediately sign it without looking. You must first check the prices for all items and the total amount.

Compliance allows you to avoid troubles and fully benefit from all the conveniences and benefits of using “plastic”.

If you are a client of Sberbank and you need detailed instructions on Sberbank terminal, you can download them from the following links:

We will describe the main operations in this article.

1 General information

POS terminals Ingenico, PAX, VeriFone, Yarus with software from Sberbank of Russia are capable of servicing international bank cards (VISA, VISA Electron, Mastercard, Maestro) with a magnetic stripe and/or with a chip, PRO100 cards issued by Sberbank of Russia, as well as American cards Express with magnetic stripe.

To operate the POS terminal, a communication channel with the Bank is required. Such a channel can be a telephone line, an Internet connection, or a cellular SIM card.

POS terminals are equipped with:

• keyboard;
• graphic display (color - optional);
• printer;
• magnetic card reader;
• chip card reader;
• contactless reader (optional);
• PIN keyboard for the client (optional).

1.1 POS terminal keys

Different models of POS terminals have different keyboard designs, but all have the same buttons.

2 How to work with the Sberbank terminal?

Before starting work, make sure that:

• The POS terminal is connected to:
  • 220V networks;
  • communication channel;
  • The POS terminal has enough paper to print receipts.

2.1 How to work with the POS terminal menu?

To enter the POS terminal menu, you need to press the key located under the display (or press the function key F4 ).

Another way to navigate through menu items is by pressing the corresponding number key.

To exit the selected menu item, press the X key. Depending on the terminal settings, one of the start messages will be displayed on the display.

2.2 How to read a card at a Sberbank terminal?

If one of the messages appears on the display Insert card or <Тип операции>Insert the card or touch it to the screen, then you need to calculate it in an appropriate way.

2.2.1 How to read a card with a magnetic stripe without a chip?

To read a card with a magnetic stripe, it must be smoothly inserted and swiped from top to bottom through the magnetic reader.

After reading the card, the following message will appear on the display:

For cards with magnetic stripe (depending on settings) You may need to enter the last 4 digits:

2.2.2 How to read a card with a chip?

The card with the chip must be inserted into the chip reader with the chip facing up. The chip reader is usually located at the bottom of the terminal.

The card must remain in the reader until the end of the operation, while on the displayPOS- terminal (and PIN keyboard - optional) the message will not appearPull out the card.

When you try to read a card with a chip using a magnetic stripe, the following message will appear on the screen: There is a chip on the card, insert the card with the chip. In this case, you need to insert the card into the chip reader and continue the operation.

After completing a financial transaction, the following message will be displayed on the display of the POS terminal (on the PIN keyboard - optional):

2.2.3 How to read a contactless card?

To read a contactless card (PayPass, PayWave), you need to touch it to the display of the POS terminal or PIN keyboard, which displays (flashes) the logo:

The indicators above the POS terminal or PIN keypad display are flashing.

3 How to conduct financial transactions?

The following financial transactions are provided for trade and service enterprises: payment, return, cancellation, pre-authorization, additional authorization, completion of payment and cancellation of authorization. Operations can be carried out in two modes - one of two possible start messages is displayed on the POS terminal display: Insert card And Payment, Enter amount

Attention! In the Insert card mode, contactless card reading is not provided.

3.1 How to make a payment at a Sberbank terminal?

To PAY by card, depending on the start message, you need to do the following:

F4 ).

In the POS terminal menu, select the PAYMENT operation:

Select the required currency type:

Enter the required PAYMENT amount and press the key:

or on the PIN keyboard ( optional)

Enter the card PIN code at the POS terminal:

or on the PIN keypad (optional):

4 How to issue a refund at a Sberbank terminal?

For RETURN purchase, depending on the starting message, you need to perform the following steps:

2

Open the POS terminal menu - press the key located under the display (or press the function key F4 ).

3

In the POS terminal menu, select the REFUND operation:

How to open the menu and select the desired item

4

Select the required currency type (function available optionally):

5

Enter the required amount RETURN and press the key

6

or on the PIN keyboard (optional)

7

8

After entering the PIN code, the POS terminal contacts the Bank to carry out the operation:

9

The following message appears on the display of the POS terminal:

10

Two checks are printed: one remains in TST, the other is given to the client.

5 How to cancel an operation on a Sberbank terminal?

When choosing CANCELLATIONS purchases with tips accepted - BASIC PAYMENT,Depending on the start message, you need to perform the following actions:

	Procedure if the start message is Insert card	Procedure if the starting message is Payment
		Open the POS terminal menu - press the key located under the display (or press the function key F4 ).
	In the POS terminal menu, select the CANCEL operation:
	Select type CANCELLATIONS - BASIC PAYMENT:
	Select the required operation for CANCELLATIONS (the window is displayed optionally) and press the key:
	The POS terminal contacts the Bank to carry out the operation:
	The following message appears on the display of the POS terminal:
	Two checks are printed: one remains in TST, the other is given to the client.

6 How to reconcile results on the Sberbank terminal?

At the end of the working day, it is necessary to summarize the results of the terminal. This operation is called RECONCILIATION OF RESULTS. When reconciling the results, the terminal transmits to the Bank a list of transactions for the day and prints a receipt with a report.

To carry out the operation to reconcile the results, you need to perform the following steps:

Step No.	Procedure	Message on the terminal display
1	In the POS terminal menu, select the REVIEW RESULTS item and press the key.
2	On the POS terminal keyboard, press the function key located under the Yes button displayed on the display.
3	After confirming the operation, the terminal will begin to establish a connection with the Bank and transmit a list of transactions for the day:

Upon completion of the operation, the terminal will print ( depending on settings) either FULL or SHORT REPORT. The printed document must be submitted to the accounting department of the enterprise.

Depending on how the data transfer to the Bank was completed (success/failure) and whether the results matched, one of the following messages will be displayed on the printed check:

7 How to print a repeat receipt?

To reprint a receipt, you need to do the following:

1. Open the POS terminal menu.
2. In the POS terminal menu, select the item Repeat check and press the key:

• Last- printing of the last receipt.
• Select from list- printing the receipt of the current day (before reconciling the results).
• Select from old- printing of receipts from previous days.

Today I will tell you how to reset Ingenico and Verifone POS terminals.

Reasons why you need to restart the terminal:

• the terminal is frozen and does not respond to key presses;
• the terminal stopped reading cards;
• there were problems printing the check;
• any other reasons.

Sometimes a reboot helps resolve these issues. If it doesn’t help, then it’s time to contact the service.

There are two ways to reboot:.

How to reboot an Ingenico POS terminal

1. Software reboot method. You must simultaneously press yellow key and the "." key (dot). After this, the terminal will beep and reboot.
. Everything is simple here. If the terminal is connected to a 220 V network, then simply unplug the power cord from the outlet and reconnect. If the terminal has a battery, then you need to remove it (battery) and wait a few seconds, then replace the battery and turn on the terminal.

How to Reboot Verifone POS Terminal

.
You must simultaneously press green key and number key "7".
After this you need to enter a password: 1 alpha alpha 6 6 8 3 1.
Alpha is a small gray button that is located under the display in the center, between the purple keys.
If there is no Alpha button, then enter the password: 1 6 6 8 3 1 .
In the menu that appears, select Restart.. The procedure is exactly the same as with Ingenico terminals.

How to turn off the POS terminal

Typically, the POS terminal is turned off in three cases:

1. Transportation is required - in this case, the terminal must not only be turned off, but also all cords must be disconnected (power supply, Internet cable, etc.);
2. Non-cash payments are rarely accepted at a point of sale and there is no point in keeping the terminal turned on all the time, especially if the equipment is battery-powered;
3. Needs cleaning. Please note that it is recommended to wipe the terminal with a slightly damp cloth without using abrasive detergents. Cleaning electrical connections is not recommended.

To turn off the Ingenico, Verifone or PAX POS terminal, click red button. After this there are two options:

1. The terminal will ask for confirmation to disconnect - press to confirm green key;
2. Nothing will happen. In this case, you need to hold red button for 5-10 seconds - after that, SHUTTING DOWN and a countdown timer for turning off the terminal should appear on the screen.

There is also a third option. Sometimes, after a long press red buttons, the terminal reboots, but does not turn off. Most often this applies to Verifone Vx670/680. This happens if the terminal is connected to a 220V network or due to firmware features (extremely rare). In this case, disconnect the power cord from the 220V socket (so that the terminal operates only on battery power), and then press and hold red button for 5-10 seconds.

Video instruction

We made a short video instruction for those who are too lazy to read :)

That's all. Thank you for your attention. Good luck in your business!

We are often asked what to do if the cashless payment terminal is frozen. Businessmen's worries are justified - downtime of payment equipment leads to loss of money. Therefore, it is important that breakdowns occur as rarely as possible, and that their elimination takes a minimum of time.

Unfortunately, service is not the strongest point of most domestic POS terminal suppliers. For example, banks provide used equipment for rent, which often breaks down, and technical support does not always have time to respond quickly. To prevent the point from being idle, a replacement terminal is usually provided for the duration of repairs, which with almost one hundred percent probability also turns out to be used, that is, there is no guarantee that it will not die for a long time in the near future.

However, there is good news: a failure like “z3 error on the payment terminal” is not always a reason to call support. Some problems are easy to deal with on your own, and we will help you with this.

What to do if the payment terminal freezes (and other common causes of failures)

So what to do if the cashless payment terminal freezes? Let's figure it out, and at the same time consider other popular problems:

• If payment through the terminal does not go through, what should I do? The most likely reason is a lack of communication with the bank due to overload of the cellular network or unstable mobile signal. To solve the problem, it is usually enough to restart the device and place it in an area with a stable signal.
• Lack of power. If the device simply does not turn on, then you need to make sure that it is connected to the network. It may simply run out of charge or lose contact with the base.
• If you find a Z3 error on the payment terminal, what should you do? During periods of peak loads, the terminal may simply freeze, unable to process a large number of transactions. Before contacting service, you need to try rebooting the device.
• Problems with the client card. Often the failure is associated with a lack of funds in the account, an incorrect PIN code, or card blocking. In all these cases, the terminal prints a receipt indicating the reason.
• The terminal does not read the card. Each terminal only recognizes certain types of cards. As a rule, these include all the most popular payment systems, but there are cases when the client pays with a card that the terminal, in principle, cannot recognize. Information about the types of cards that can be read is indicated in the technical specifications of the device. In this case, the only option is to pay in cash or another type of card.
• What does “pin pad not connected” mean? If you use a pin pad and see this error on its screen, just check the connection. Make sure all plugs are in place and firmly seated in the socket.
• Technical damage. Usually power supplies, card readers, contact screens and motherboards fail. The reasons can be very different - from power surges to careless handling. This problem can only be diagnosed and solved by a service center.

Thus, it turns out that a malfunction of the terminal is not always a reason to immediately contact the service department; most problems can be solved on your own. First of all, check the power connection and the connection with the bank; if everything is in order, try rebooting the terminal.

Non-warranty cases

Often, terminals fail due to mechanical damage: the device was dropped or doused with liquid, for example. Such cases are not covered by warranty from the vast majority of suppliers, so you will have to make repairs or change equipment at your own expense.

Still, go to the service?

If the problem cannot be solved on your own, you need to contact support. Then everything depends on whether the device is purchased or rented, as well as on the terms of the agreement with the equipment supplier.

During repairs, you must be provided with a replacement terminal with similar characteristics. But whether it will be new or used is specified in the contract. It also specifies the period within which the service is obliged to solve the problem that has arisen. That is why, when concluding a contract, it is necessary to study in detail not only interest rates, but also all the conditions of service.

If the cashless payment terminal is frozen, what should I do? Next solves this and other problems as follows:

• When a customer contacts the service center, a competent specialist will respond, who will try to determine the nature of the breakdown over the phone and help fix it remotely. Defects occur less frequently than in one in a thousand of our terminals, so in the vast majority of cases, failures are related to communication, network, and so on and can be fixed independently;
• if it was not possible to find the cause of the failure over the phone, a technician will come to you within a maximum of three days;
• Some problems are fixed on the spot, but if the breakdown is serious, the terminal is sent to a service center, and the client receives a completely new device with the same characteristics free of charge and without examination.

Conclusion

If you don’t want your terminal to be idle, carefully choose your payment equipment supplier and carefully read the contract, especially the clauses related to the service.